Traditional Service assumes your network, computers and related technology are working… until they’re not. And, when something stops working, you want it fixed right away so you try and do it yourself… or with coworkers... or your manager. Finally, when that doesn’t work, you call your maintenance company and wait for them to arrive. When they do, it’s deja vu as you re-explain the problem and work with them to get it fixed… so you can get back to work.
